Refund policy

Refunds & Returns Policy

Refunds & Returns

At Beach Haven Jewellery, each Coastal Energy piece is thoughtfully handmade with care and intention. As many of our necklaces are made to order and personalised, we kindly ask that you review the following policy before purchasing.

Made-to-Order & Personalised Pieces

All Coastal Energy initial necklaces are handcrafted to order. Please allow 1–2 weeks for production prior to dispatch.

Due to the personalised nature of these pieces, we are unable to offer refunds, returns or exchanges for change of mind, incorrect initial selection, or incorrect length choice.

Please ensure all customisation details are correct before placing your order.

Change of Mind (Non-Personalised Items Only)

For non-personalised pieces, we offer:

  • A full refund if the item is returned within 7 days of delivery.

  • Store credit if the item is returned between 8–14 days of delivery.

Items must:

  • Be unworn

  • Be in original condition

  • Be returned in original packaging

Return shipping costs are the responsibility of the customer.

Refunds will be processed to the original payment method once the item has been received and inspected.

Repairs & Faulty Items

We stand behind the quality of our craftsmanship.

If your item has a manufacturing fault, please contact us within 30 days of receiving your order.

We may request clear photos before assessing the issue. Where deemed a genuine fault, we will offer a repair, replacement, or refund where appropriate.

This does not cover:

  • General wear and tear

  • Accidental damage

  • Water damage

  • Damage caused by improper care

Contact

For all return, refund or repair enquiries, please email:
hello@beachhavenjewellery.com.au

Include your order number and any relevant photos.