Warranty

🛠️ Warranty & Faulty Items
At Beach Haven Jewellery, we pride ourselves on crafting handmade jewellery to the highest standard. Each piece of beach jewellery is carefully checked through our quality control process—but in the rare case of a fault (because perfection is impossible!), we honour our warranty with good faith.
All jewellery purchased from our online store includes a 2-month warranty from the date of purchase. This covers manufacturing faults or defects. Please note: This does not cover accidental damage, breakage, or general wear and tear, such as fading, scratches, or oxidisation.
To help your jewellery stay beautiful for years to come, please follow our Jewellery Care Guide above.
Under Australian Consumer Law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. If the issue is not considered a major failure, you are entitled to have the item repaired or replaced.
If you believe you’ve received a faulty item, please contact us at hello@beachhavenjewellery.com.au with:
  • Your full name and order number
  • A description of the issue
  • A clear photo of the jewellery
Faulty items can only be replaced with the same item and cannot be exchanged for a different product.

For the seasons that shape us. For you.

Hi, I'm so glad you're here. 🤍

I'm a Melbourne girl with salt in my hair and a deep love for the west coast — Bells Beach, Torquay, Lorne. The kind of places where the ocean does the talking and you just listen.

Beach Haven Jewellery began the way most beautiful things do - quietly, and without a grand plan.

It started with shells. I've always collected them, drawn to the way the ocean leaves little offerings on the shore. I began turning them into pieces, gifting them to family, and slowly what started as a creative outlet became something more. A small business. A purpose. A calling.

Crystals and healing have been part of my world for as long as I can remember, something I inherited from my mum, and something I've carried with me ever since. When I became a mother myself, everything deepened. Suddenly every piece I made had more meaning behind it. More intention. More love.

Three children later (3 in 5 years!), I am a stay at home mum who makes jewellery during nap times and after bedtime, fuelled by warm coffee and the kind of quiet creativity that motherhood somehow makes even richer.

The Coastal Energy Collection is the truest expression of everything I believe in. Each of the nine necklaces was designed for a woman moving through a season of life. Whether that be love, grief, motherhood, strength, new beginnings, healing. Each one is strung by hand, made to order, and crafted with genuine intention.

Before every necklace leaves my hands and travels to yours, I cleanse it in my crystal singing bowl, so that what arrives at your door is not just a beautiful piece of jewellery, but something already charged with calm, healing energy. Ready to hold you.

This is not jewellery made for trends. It is jewellery made to feel like home.

For the woman who is ethereal and soft, yet carries a strength she perhaps doesn't fully realise yet. For the woman whose safe place is the ocean. For the woman who is so much more than she even knows.

For the seasons that shape us. For you. 🌊

Thank you for coming on this journey with me.

All my love,
Grace x

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